Refund policy
At BYALA, every order is carefully prepared and inspected before shipment. Due to the nature of our products, all sales are final and we do not accept returns or exchanges, except in cases where an item arrives damaged, defective, or an incorrect item was received.
We encourage you to review product descriptions, fragrance notes, ingredients, sizes, and other product details carefully before completing your purchase.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is delivered.
If your item arrives damaged or defective, or if you receive an incorrect item, please contact us within 72 hours of delivery at byalaskyn@gmail.com so that we can evaluate the issue and make it right.
When contacting us, please include:
- Your full name
- Order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the shipping box and packaging, when applicable
Please keep the product and all original packaging until your request has been reviewed.
Replacements
Approved damaged, defective, or incorrect items will be eligible for a replacement, subject to product availability.
The product must remain in the condition in which it was received and, when applicable, include its original packaging, labels, and accessories.
Please do not use, burn, open, alter, discard, or otherwise dispose of an item for which you intend to submit a claim before contacting us.
If a replacement is not available, BYALA will work with you to provide an appropriate alternative resolution, which may include store credit or a refund to the original payment method, depending on the circumstances.
Returns
Because of the nature of our products, we do not accept returns for change of mind, fragrance preference, ordering the wrong product, or other personal-preference reasons.
This includes products that are unopened or unused unless otherwise required by applicable law or specifically approved by BYALA.
Please do not mail merchandise back to us without first contacting us and receiving return instructions.
Unauthorized returns may not be accepted.
Exchanges
BYALA does not offer exchanges.
Please carefully review your product selection before completing your purchase, including fragrance, size, quantity, and other available options.
Candles
Candles that have been burned, lit, used, altered, or damaged after delivery are not eligible for replacement, refund, or store credit.
Please review the fragrance description and scent notes on the product page before purchasing, as fragrance preference is subjective and is not considered a product defect.
Body Care, Skincare & Fragrance
For hygiene, safety, and product-integrity reasons, body care, skincare, and fragrance products cannot be returned or exchanged.
Products that have been opened, tested, sprayed, applied, or used are not eligible for return, exchange, or store credit.
If one of these products arrives damaged, defective, or incorrect, please contact us within the required 72-hour reporting period.
Sale & Promotional Items
All products purchased during a sale, promotion, clearance event, or special offer are final sale and cannot be returned or exchanged.
This does not prevent you from contacting us if an item arrives damaged, defective, or incorrect.
Gift Cards
Gift cards are final sale and non-refundable, except where otherwise required by law.
Return Shipping for Approved Claims
If BYALA requires an item to be returned because it arrived damaged, defective, or incorrect, we will provide return instructions.
Please do not return an item before receiving authorization from BYALA.
If you are instructed to ship an item back, we recommend retaining your tracking information until the matter has been fully resolved.
Shipping Damage
Damage that occurs while an order is in transit should be reported within 72 hours of delivery.
Please retain the shipping box, protective packaging, and damaged merchandise while we review your claim, as photographs or additional information may be required.
For other shipping-related concerns, including tracking, delivery delays, incorrect addresses, and undeliverable packages, please review our Shipping & Delivery Policy.
Contact Us
If you have questions about a damaged, defective, or incorrect order, please contact:
BYALA
Email: byalaskyn@gmail.com
Please include your order number whenever contacting us so we can assist you as efficiently as possible.