Shipping policy

At BYALA, we want your order to arrive just as beautifully as it was prepared. Every order is carefully packed and handled with care before making its way to you.

Order Processing

Most in-stock orders are processed and prepared for shipment within 2–4 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or federal holidays.

During launches, holidays, promotional events, or periods of higher-than-normal order volume, processing times may be slightly longer. If we anticipate a significant delay with your order, we will make every effort to keep you informed.

Please note that processing time is separate from carrier transit time.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order, shipping destination, and available delivery method.

Any applicable free shipping promotions or minimum-order offers will be displayed on our website and applied to qualifying orders.

Estimated Delivery

Once your order has been shipped, delivery times will vary depending on the shipping method selected and the destination.

Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed delivery dates.

BYALA is not responsible for carrier delays caused by weather, holidays, service interruptions, transportation delays, or other circumstances outside of our control.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is sent.

Shipping Address

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address, please contact us as soon as possible. We will gladly try to assist you if your order has not yet been shipped; however, we cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Once a package has been shipped, BYALA may not be able to redirect it to a different address.

Returned or Undeliverable Packages

If a package is returned to BYALA because of an incorrect or incomplete address, refused delivery, or another delivery issue, we will contact you once the package has been returned to us.

Additional shipping charges may apply if you would like the order to be reshipped.

Original shipping charges are non-refundable unless the return was caused by an error on our part.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery period, we recommend first checking directly with the shipping carrier for the most current information.

If you need additional assistance, please contact BYALA and we will do our best to help you determine the next steps.

If tracking shows that a package has been marked delivered but you cannot locate it, please check:

  • Around the delivery location, including porches, side doors, mailrooms, and other secure areas
  • With household members, neighbors, building staff, or front desk personnel
  • Directly with the shipping carrier

Please allow a short period after a package is marked delivered, as some carriers may scan packages shortly before the actual delivery.

Damaged Orders

We take great care in packaging your order, but we understand that damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the damaged product
  • Photographs of the shipping box and packaging

Please keep the damaged item and all original packaging until we have reviewed your claim.

Once reviewed, we will work with you toward an appropriate resolution.

Heat-Sensitive Products

Certain BYALA products, including candles and select body care items, may be affected by extreme temperatures during transportation or delivery.

We encourage customers to retrieve packages promptly after delivery, particularly during periods of extreme heat or cold.

Minor cosmetic changes caused by temperature fluctuations do not necessarily affect the quality or performance of the product.

Multiple Shipments

In some cases, items within the same order may be shipped separately. If this occurs, you may receive more than one shipment confirmation or tracking number.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Preorders & Special Releases

If an item is offered as a preorder, made-to-order product, or special release, its estimated processing or shipping timeframe will be noted on the applicable product page.

If your order contains both in-stock and preorder items, shipment timing may vary depending on the terms stated on the product page.

Questions About Your Order

If you have any questions about shipping or delivery, please contact us through our Contact Us page and include your order number whenever possible.

We’re happy to help.

BYALA
Thoughtfully made. Beautifully experienced.